FOOTSTEPS TO FREEDOM TRADING TERMS
1. ABOUT US
Footsteps to Freedom is an inbound tour operator and destination management company. We focus on travel experiences in and around Cape Town as well as safaris in the southern Africa region.
2. USER AGREEMENT
The copyright in all materials (including pictures) and information contained on this website vests in Footsteps to Freedom, or is otherwise reserved, and may not be accessed and downloaded for private and non–commercial use.
Publication or reproduction of any information or materials contained herein on any other website is expressly prohibited, unless prior written approval has been obtained therefore from an authorized representative of Footsteps to Freedom. Without derogating from the aforegoing, the practice of “web crawling” on this site is expressly prohibited where the use of the information is for commercial purposes, including the operation of any aggregated travel marketing search engine.
Footsteps to Freedom will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.
When you forward personal information including your name, e–mail address, mailing address and credit card details to us, Footsteps to Freedom will use a secure server to encrypt such information before it is received by us. Once we receive it, we will protect such information from unauthorised access and use.
This site may use “cookies” to customise it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers to not accept our cookies.
4. BOOKING AND PAYMENT
• For all reservations travelling between 91 – 120 days, Footsteps to Freedom will hold the reservation for 21 days, whereafter we reserve the right to release such reservations.
• For all reservations travelling between 61 – 90 days, Footsteps to Freedom will hold the reservation for 14 days, whereafter we reserve the right to release such reservations.
• For all reservations travelling within 60 days prior to arrival, Footsteps to Freedom will hold the reservation for 7 days, whereafter we reserve the right to release such reservations.
• For all reservations travelling less than 30 days prior to arrival, Footsteps to Freedom will hold the reservation for 48 hours.
• 100% of payment is due 45 days prior to commencement of services.
• 20% deposit is required on confirmation of all bookings made in High and Peak seasons
• Group Rates (South Africa, Namibia, Botswana, Tanzania and Kenya)
• 20% of total reservation value is due
• 120 days: 50% of total reservation value is due
• 90 days: 100% of total reservation value is due
Reservations held by Footsteps to Freedom with no means of guarantee such as a deposit, may be cancelled by Footsteps to Freedom on notice to the guest in order to accommodate other bookings.
In the event of Footsteps to Freedom reserving flight tickets for travel, Footsteps to Freedom requires payment in full for the cost of the ticket, plus 20% on the balance of services indicated on the invoice, so that we may issue air tickets (cost of tickets are not confirmed until issued).
Payments can also be paid directly into Footsteps to Freedom’s bank account (details can be found at the bottom of our invoice).
A service fee has been costed into the value of your reservation.
In the event that Footsteps to Freedom receives a new reservation request, Footsteps to Freedom reserves the right to request the release of your space being held, or alternatively the required 20% non–refundable deposit to be paid to Footsteps to Freedom within 7 days to confirm the reservation.
Footsteps to Freedom reserves the right to cancel all services booked by Footsteps to Freedom should full payment not be received 45 days prior to arrival.
For last–minute bookings, Footsteps to Freedom will allow 5 days from time of confirmation until payment reaches us before we will cancel any services booked.
All foreign transactions will now incur an extra handling fee over and above the bank’s usual exchange rates, which will be charged to your account by your bank. Kindly confirm with your bank to determine if this will affect you or not.
5. PAYMENT OPTIONS AND PRICING
Rates are published as per person per unless otherwise specified. All pricing is indicative and subject to exchange rate fluctuations.
All transactions will be processed in South African Rands (ZAR).
We accept MasterCard and Visa credit cards. Alternatively you can settle via EFT (Electronic Funds Transfer). Banking details below:
Bank Account Details:
Acct. name: Footsteps to Freedom
Bank : Standard Bank
Branch: Thibault Square
Swift Code: SBZAZAJJ
Branch Code: 020909
6. SECURITY POLICY
• Paygate will process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registrations documents and the site’s registered domain name are checked and verified by XXXXX (Thawte), ensuringing the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
• Paygate is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Paygate Internet servers are protected by firewalls and intrusion detection systems.
• The Merchant does not have access to credit details.
• Paygate continually reviews and enhances its security in line with technological changes.
7. CONTACT DETAILS
Footsteps to Freedom
10 Columbus Rd, Claremont, 7708, Cape Town
Tel: +27 (83) 4521112 / +27 (21) 671 6878
A cancellation more than 45 days prior to commencement of services will result in your deposit of 20% being retained by Footsteps to Freedom, in lieu of cancellation penalties.
A cancellation 45 days and less prior to commencement of services will result in a cancellation fee of 100%. I.e. Full payment will be retained by Footsteps to Freedom in lieu of cancellation penalties.
9. GENERAL INFORMATION
The rates quoted are subject to change without prior warning if there are any increases in bed levies, park fees, fuel, sales tax or VAT, third–party services or any other circumstances beyond our control in the countries featured in this quote/booking.
All guests must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment.
The airfare and airport tax quoted are current and subject to change without prior warning should the airline impose an increase in rates for any reason. The airfare quoted is based on the lowest class of fare available at the time of quoting and is subject to seats being available in that class at the time of booking. Should the class not be available at the time of booking, the next applicable fare will be booked, and amended costs advised accordingly. Please note that fares may increase between the time of booking, time of payment, and the ticket being issued.
Footsteps to Freedom cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary, we will re–quote you accordingly.
To comply with international insurance requirements, all airline tickets must clearly show the passenger’s title, full name and surname (as indicated in your passport). As this applies to both scheduled and charter flights, we would be grateful if you could provide us with this information as soon as possible.
Check–in for domestic departures is one hour prior to departure and for international departures the check–in is two hours prior to flight departure. Late check–in may result in your reservation being cancelled.
Due to recent international events, many airlines/airports have extended the check–in times of both domestic and international flights. It is essential to ensure that guests adhere to these times. Please confirm prior to departure. Please ensure you are aware of this as late check–in may result in your reservation being cancelled.
It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel, as Footsteps to Freedom cannot be held responsible should the necessary visa requirements not be fulfilled. Border officials in some countries are not in a position to issue visas on the spot, hence the need for obtaining visas in advance. Both the cost, currency, accepted method of payment, and type of visa (i.e., single, double or multiple entry) should be checked in advance to avoid any inconveniences and delays when entering countries or crossing borders. This is of particular importance as some countries change their visa requirements with little or no warning.
It is recommended that you travel with at least 2 blank passport pages per country visited. Please ensure that your passport is valid for a minimum of 6 months after your date of travel.
It is very important that you take precautions against malaria prior to the commencement of your holiday. We recommend you contact your pharmacist/travel advisory clinic for advice regarding the recommended prophylactic.
Please be aware that any scheduled or charter flights booked may involve multiple stops en route before reaching your final destination.
Guests of Footsteps to Freedom are automatically covered for all expenses relating to emergency evacuation, when travelling outside South Africa, in the event of an accident or illness at any location forming part of your itinerary booked through Footsteps to Freedom. This coverage guarantees admission to a suitable hospital or clinic as nominated by International SOS. Our insurer liability ceases upon admission to hospital or clinic.
Guests must therefore always take out their own medical insurance to cover all expenses after admission. Please contact us should further information be required.
Gratuities: tipping is at the guest’s discretion.